Legal terms for wallets and account access
Our Legal terms explain who may access the account, which details we request, how wallet activity is matched to your profile and what happens when a payment needs checking. Eligibility depends on local law, and where local law permits, we may ask for phone verification before
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account access or a withdrawal request. DANA, OVO, GoPay and QRIS appear as payment context rather than separate accounts: the wallet name, account holder details and transaction reference must match the details you submit. Bank transfer and virtual account records can also be retained for reconciliation.
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If a term changes, we place the current wording on this page and identify the relevant date. You can stop using the account and contact us about a legal request through the route shown after login. Please read each clause before opening an account, especially sections
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covering identity checks, restricted access, payment reversals and the handling of personal data.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.
